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Shipping policy

SHIPPING & DELIVERY POLICY – GLOBAL

Shipping Fee

  • Flat rate: €30 per order.

  • This fee is Delivered Duties Paid (DDP) and includes import duties, customs fees, and taxes for most destinations. Your order will be delivered with no additional charges at delivery.

  • If you cancel or return your order, refunds cover the full price of the product(s) but do not include the shipping fee.

Note: In rare cases, local authorities may assess additional fees or experience clearance delays beyond our control (see Customs & Import Regulations).

Delivery Partner

  • We ship worldwide via DHL Express, a trusted global courier offering fast and secure delivery.

  • All orders are shipped from LESBENJAMINS.COM (Dubai, United Arab Emirates).

Shipment Schedule

  • Dispatch window: Monday–Saturday, 9:00 AM – 1:00 PM (GST).

  • Orders placed after business hours, on weekends, or on public holidays are processed on the next working day.

  • We are not responsible for delays caused by weather, customs inspections, logistical disruptions, or other circumstances beyond our control.

Estimated Delivery Time

  • Orders are handed over to DHL Express within 1–3 business days of order confirmation.

  • Estimated transit time after handover: 5–10 business days, depending on your location.

  • Estimates exclude weekends and public holidays. Deliveries to remote or rural areas may require additional time.

Tracking Your Order

Delivery Attempts & Missed Deliveries

  • If you are unavailable, DHL will make multiple attempts and/or leave a notification with instructions to reschedule.

  • Undeliverable parcels (after several attempts) are returned to Les Benjamins.

  • To reship a returned parcel, standard shipping fees apply and must be paid before dispatch.

Delivery Address Policy

  • Please provide a complete and accurate address at checkout.

  • After an order ships, address changes cannot be guaranteed and may incur rerouting fees.

Lost or Damaged Shipments

  • Insurance: All shipments are insured until signed for at the delivery address.

  • Lost/stolen after delivery: We are not responsible for parcels marked delivered by DHL.

  • Damaged on arrival: Contact us within 48 hours of receipt at dubaimall@lesbenjamins.com with photos of the product and packaging so we can assist with a claim.

Customs & Import Regulations

  • International orders are sent DDP: the €30 shipping fee includes import duties, customs fees, and taxes for most destinations.

  • In rare cases, your local customs authority may impose additional fees or delays due to country-specific regulations.

  • Les Benjamins is not responsible for delays arising from customs procedures.

Packaging & Sustainability

  • We use eco-conscious packaging designed to minimize waste while protecting your products.

  • Please reuse or recycle packaging where possible.

Shipping Restrictions

  • We currently do not ship to P.O. boxes, military addresses (APO/FPO), or countries subject to international trade restrictions/sanctions.

  • If you are unsure whether we deliver to your location, contact dubaimall@lesbenjamins.com before placing your order.

Order Verification

  • For security, we may verify orders and request additional identification or documentation prior to shipping.

Contact

For any shipping or delivery inquiries, please contact Customer Care:
📧 dubaimall@lesbenjamins.com